Cancellation Policy

Customers & Company can cancel the booking with a 24 hours Pre-intimation to our patient support centre or by dropping an e-mail at and claim the refund as per terms agreed with our company .*

Appointments can be cancelled only 1 day (date wise) before the set date and time by the patient online, however the appointments can be cancelled at any time by the call center team / registration desk.

Post cancellation the complete amount will be refunded to the patient (NOT the registration amount).

No cancellation charge will be taken from the customer

The patient shall be refunded the amount within 3 working days post cancellation request.

*Terms & conditions apply. Indpaints reserves all rights to accept or reject any claim.

Refund Policy

If the patient wants to cancel the appointment then the cancellation policy follows

1) If the customer has requested a refund, the request is sent to the admin, who investigates the concerns and then orders the refund.

2) You are entitled to cancel the bookings made, prior to 24 hours from the appointment date and time. The amount will be refunded within 3 working days from the cancellation request.

3) 1.99% of the total fee will be deducted for gateway charges .

4) If cancel/reschedule/no show/ then refund will be done excluding registration charges

5) The registration fee will be transferred to Indpaints in order to register patient on Indpaints and rest amount will be available for refund will be transferred to your bank account.

6) To refund the whole amount including registration charges, an authorized mail will be required.

We use a third party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.

Privacy Policy

We value the trust you place in Indpaints. This is why we follow the highest standards for the customer information privacy and transactions. Please note our privacy policy is subject to change at any time without notice.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (name, phone number, email, location etc.) from you when you request for a service. We do not for any reason whatsoever disclose/share your Personal Identifiable Information to any entity.

2. Use of Demographic and Profile Data

We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.

3. Data Security

When handling Personal Data, we protect information from any misuse, loss, disclosure, alteration, unauthorized access and deletion. We also use industry standard firewall, anti-virus and password protection.


A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. may place both permanent and temporary cookies in your computer’s hard drive.’s cookies do not contain any of your personally identifiable information and protected health information.

5. Newsletter & Blog Subscription

Email Communications

Indpaints will communicate with you through the email you have specified. Your email address is never shared with anybody within or outside Indpaints. Indpaints this email address to send you three types of communications:

Sending you newsletters that you have subscribed to,

Sending you blogs updates from Health Advantage that you have subscribed to,

At Indpaints, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Indpaints and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.